Wallpaper Care & Service

For our wallpaper collection, we partnered with Hygge & West—a boutique wallpaper company founded upon the Danish concept of hygge (pronounced hoo-ga) that loosely translates to cozy. It is a woman-founded and run small operation that prioritizes making their wallpapers in America and commissions collections from artists, designers, and illustrators that inspire.

The Heath for Hygge & West Collection consists of four patterns in multiple palettes, all in a quintessentially Heath style inspired by our tile. Designing wallpaper allowed us to take what we’ve learned from designing for and with tile, and apply it to a completely new and different medium. We adopted a material-based approach, deliberately starting by hand and not with the computer. The final patterns don’t look digitally produced, because they aren’t! This is a quality that’s really important in our other product as well, from dinnerware to tile.

The wallpaper is manufactured via Hygge & West in the USA, who we admire for their knack of making high quality wallpaper accessible to a wider audience by demystifying the ordering and installation processes.

The paper is clay-coated, hand-screenprinted and has a Class A fire rating.

Yes. Samples are available for order online and in our showrooms. Each sample measures 8.5" x 11". Online orders for samples receive free shipping and will be shipped to you in 1 week after order date.

Unfortunately, no. Because the wallpaper is printed in small batches at the Hygge & West production facility in Chicago, we do not have the ability to customize a "made-to-order" colorway. However, there is potential for additional colorways to be added to the production lineup in the future.

While the wallpaper is durable and fade-resistant, we do not offer any warranties on the product.

The wallpaper is only available to order online and through our San Francisco (Mission location), Sausalito, and Los Angeles showrooms, or from Hygge & West.

Each pre-trimmed roll is 27” x 30’ with a straight across match. Vertical repeat specifications range from 32” to 36”, depending on the pattern: Arcade is 35”, Quilt 32”, Slice 34”, and Strike 36”. Here’s a handy guide to determining how much wallpaper to order.

Once you order, rolls of wallpaper will be shipped to you directly by Hygge & West. Most wallpaper is made to order, which means you will receive it in 3–4 weeks. Online orders for samples will be shipped to you in 1 week after order date.

If by chance damage does occur, please contact Hygge & West within 5 business days of receipt of order via email at info@hyggeandwest.com to arrange for a replacement. Please keep the original item and all packing material. Hygge & West will replace the item at no additional shipping cost.

Hygge & West handles all exchanges and returns.

Any non-sale item wallpaper purchase can be returned for a full refund, less shipping, within 30 days from the date of delivery as long as the product is in its original condition and is returned in the original packaging with all inserts. Unfortunately we can’t accept returns on samples or opened rolls of wallpaper unless there is a defect. (In the case of defects, Hygge & West is happy to replace the roll at no cost.)

Each order ships with a return form that provides you with instructions on what you should do. Returns should be shipped to:

Hygge & West
c/o Twin River
2721 Harvey Street
Hudson, WI 54016

All costs for return shipment are the responsibility of the customer. Please pack the item well (additional packaging may be necessary) and insure it for the full amount—we recommend using UPS or FedEx so that the shipment can be tracked. We are not responsible for lost packages or items that are damaged in return shipping.

If you have specific questions about the return process, please call Hygge & West directly at 415 318 6412 or email info@hyggeandwest.com.

Still need help? Give our Customer Service team a call at 415 361 5552 x12 or email customerservice@heathceramics.com.