General FAQ

First of all, our hearts go out to you. As a California company, many of our employees, friends, and family members have been impacted by this tragedy, and we’re deeply invested in helping the community heal.

For Heath customers whose homes have been damaged or destroyed, we’re offering a discount on replacement dinnerware and tile. To start the process, please fill out this form and our customer service team will be in touch.

Reach out whenever you’re ready—we know that recovery won’t happen overnight, and we intend to be a pillar of support for however long it takes.

Yes! We have four Heath showrooms in California and would love for you to stop by.

Sausalito Factory and Showroom
400 Gate 5 Road, 94965
Monday–Sunday 10am–5pm

Los Angeles Showroom
7525 Beverly Blvd, 90036
Monday–Friday 10am–6pm
Saturday–Sunday 10am–5pm

San Francisco Factory and Showroom; Heath Newsstand
2900 18th St, 94110
Monday–Friday 10am–6pm
Saturday–Sunday 10am–5pm

Heath Clay Studio in the Boiler Room
555 Alabama Street San Francisco, CA 94110
Enter at the Boiler Room (just around the corner from our showroom entrance).
Observation Hours: Monday-Friday 10am–5pm

Ferry Building Showroom
One Ferry Building, Suite 12, 94111
Sunday 10am–5pm
Monday–Friday 10am–6pm
Saturday 9am–5pm

Yes! We offer tours of our dinnerware factory in Sausalito and tile factory in San Francisco. You can sign up for a tour at either location on our Factory Tours page.

We sell our products directly from our website and our four California Showrooms.

Our Los Angeles, San Francisco, Ferry Building and Sausalito showrooms (including the Overstock Tile Shed) are open.

For online orders, we offer In-Store Pickup at our San Francisco, Los Angeles, and Sausalito locations. We also ship around the world.

You can find pre-owned Heath on Pass the Plate, our online secondhand marketplace.

Items come back into stock in usually 2 to 3 weeks. This time frame may be longer during the month of December.

As an alternative to currently Out of Stock items, we have Virtual Gift Cards available.

You can also check our online secondhand marketplace, Pass the Plate, for an ever-changing assortment of vintage, pre-owned, and out-of-stock ceramics.

We do not offer any pre-orders or wait lists for either out of stock or to-be-released products. The nature of our small-scale manufacturing process unfortunately does not lend itself to advance orders.

Our ceramics come in a wide variety of finishes, ranging from smooth and glossy to textured and matte. Each glaze has its own finish, that is inherent to its glaze color. We've put together a Texture & Finish guide to help you understand which glazes are matte, semi-matte, or glossy. For even more resources about our dinnerware, check our Good to Know blog.

Yes, due to new tax laws and recent Supreme Court rulings we are paying—and charging—sales tax on items we ship to customers outside of California.

In 2018, we refreshed our Coupe dinnerware palette for the first time in over 15 years! The collection still has the same phenomenal 1940s shapes, now in a host of classic and new colors that connect our past with our future. As part of that refresh, a selection of glazes were archived and phased out of production.

Again in summer 2021, we refreshed the Coupe, Chez Panisse, and Serving Bowl palettes and the following glazes are no longer in production: Salt/Shadow, Agave, Rosemary, Linen, Persimmon/Pumpkin, Ocean/Salt, Jicama, Cedar, Aloe/Vine, and Sorbet, as well as the corresponding basic and full dinnerware sets Cloudview, Woodward, Josephine, Bonita, Linen, and Rosemary. View our Coupe or Chez Panisse collections to see what is available now, and read more about our approach to archiving products.

You may find archival glazes available for purchase on Pass the Plate, our online secondhand marketplace.

Check out our timeline of Heath history here.

We do not offer appraisals for vintage items. We suggest looking at similar products on Pass the Plate—Heath’s online secondhand marketplace—for comparison.

We warranty our first-quality ceramic products for up to one year from purchase for manufacturing defects and/or glaze performance issues, or a shipping error. If you encounter such defects with your Heathware, please email or call Customer Service with details and we’ll help resolve the issue.

Please note that patina resulting from usage (flatware marks, food stains, etc.), chips and breakage (as a result of thermal shock, impact, etc.), and second-quality products are not covered by warranty.

Visit our Quality and Care page for more information about caring for your Heath. Visit our Product Safety page to learn about our safety standards.

We accept and securely process payment via most credit cards, including Visa, MasterCard, American Express, Discover, JCB, and Diners Club. We also accept payment through Paypal.

Learn more about the ins and outs of our Shipping and Exchange policies here.

Right here. Our Privacy Policy discusses your rights, the personal information we collect from you, why, and how we may use it. It's not exactly a quick read, but we hope it is enlightening. Most importantly — we treat your data as if it were our own, securely, and respectfully.